Booking through MLife

[royaltywears]

So I recently booked a room at MGM Grand with one my offers of a complimentary night, but going through the booking process they never asked for a deposit or my CC info and everything is suppose to be paid upon check-in.

Anyone ever experience anything like this? I don't wanna show up to the front desk and not have a room.

[Kinar100]

I've booked a few times online and it has always asked.

Beginning of July I tried to book a room at Aria and it would error out. Called Mlife, booked over phone, didnt ask for CC, showed up and everything was fine.

Monday I tried to book using an offer online, didn't work again with a different error. Called and gave the offer code, booked over phone, they DID ask for a CC and I put a deposit down.

[royaltywears]

Yeah it went through and everything, I even got a confirmation. I was just a little skeptical since the room rate was so cheap.

Oh yeah when you booked by the phone did they give you a total for the room? And was that the same amount you paid when you arrived?

[Kinar100]

MLIFE website can be a little tricky sometimes.

You can book a room as an itinerary which allows you to "kind of" lock in that rate.

Scenario 1

In january I had to book two rooms for march. I booked an Aria suite right away and got a killer price but i needed a room for saturday since we only had suite friday. I had saved a couple different rooms as itinerary waiting to see who would want in saturday. When the time came to book the price had gone up $100 which was a lot for guys with me. Right as I was about to book the room I saw i had like 6 itineraries saved. I opened them up and found the same room but "saved" from 3 months ago with the killer price. Booked it and bam successful.

In April i needed to book my room for July. I locked in a killer rate using the same technique. I kept checking every day to make sure it was there. At one point the room disappeared but after a day of logging in and out it came back (weird). When i tried to book it once I had confirmation from friends attending, it gave me the error "Deposit amount does not = charged amount" I couldn't get past the error and i knew it was on their end. I called the hotel and ended up getting a different rate but still good (i complained a bit). I wasn't using a code but i think i paid $1066 instead of like $950 for the room. I am not sure if I spoke to aria hotel or Mlife but i called the MLife # first and might have been transferred to Aria reservations.

On monday I got a killer discount code and wanted to book a room for MGM. I tried to book it and it kept giving me another lame java script error which i couldnt bypass. I called MLIFE services, gave them the code and said I wanted to book it right now. They transferred me around a bit and i got some special reservations thing for MGM. Gave them code, said i wanted room for what nights, gave CC info and got charged deposit. I feel way more comfortable with the deposit charged since i am booking one of only a few rooms at MGM. You should be fine though.

Worst case is that you show up and they give you a comparable or better room. Just complain a bunch in a nice way.

[Cool1g]

if you have a confirmation # i wouldn't worry. having said that the MLife website sure has a mind of its own regularly.

[royaltywears]

Thanks for all the reassurance, I'm normally loyal to Total Rewards so MLife is all new to me haha, but figured since I'm going for a fight weekend I mind as well stay at MGM and had 1 night comped. As long as they give me a room I'll be cool haha.

[Cool1g]

FYI i can never get the comp night thing to work online.

another dumb thing - when i make new reservation online it ties it to my old reservations so it shows I have these crazy high bills from combining all the room nights.

[tperk]

I have booked through the site before and it has never asked me to pay. If you got a confirmation number I am sure it's all good. You can call to confirm with your res # if you really want to

[HeySuburbia]

I always book my comp nights through the MLife website and it never asks me for a credit card number so you should be fine. I think it did up until a few years ago or whenever it was that they redid the website, but ever since then I've never had to enter one when booking.

[Jhaulotte]

I'm not sure about when your comped days are compared to how many days you're staying, but they only ask for a cc if the 1st night isn't comped. Trip I just booked I have 4 comped nights at mirage but staying 5. The first night is cheapest so that's the one they didn't comp resulting in me Having to give a cc.

[royaltywears]

Well the promo was one night free and I'm staying for 2 nights assuming they're charging me for the Saturday night since rates are higher than Friday.

[royaltywears]

Oh by the way any of you guys that have stayed at MGM have any luck with a sandwich upgrade?

[Svetlana]

If your first night is comped, they won't ask for a deposit, that's how Mlife reservations agent explained it to me last week. Going to Vegas in a week and made a reservation at MGM over the phone thru Mlife and my first night is comped so they didn't ask for a deposit or a credit card.

[xurusaibobx]

i once booked a Free 2 night Comp on Mlife that was sunday to thursday but the Dates showed it started on a friday. mlife website let me book a friday-saturday free comp! i knew it was a computer glitch but didnt bother to look into till i was checking in. The agent wouldnt let me check in but since the website allowed it and the manager had to approve it since it had a confirmation code. I guess i lucked out. so yah the website is really crazy



i have another trip in november where i have booked the one room suite for 160 a night! insane good deal on mlife. I checked back time to time and that same nights run 230-300 a night.