Elara...WTF???

[It was all a dream]

Latest reply:

Thank you! It is a Grand Vacation – I was checking for a regular Hilton, I appreciate the information. I have shared your information with management at the hotel and asked that someone make contact with you as soon as possible.

Alice Maxwell- Guest Assistance Senior Specialist/Corporate Escalation"

Seem to be making headway or getting the run around... Its kind of a pain in the ass having to do this all by email and not being able to talk but I have 3 months to burn so what evs.

[Chuck]

Latest reply:

Thank you! It is a Grand Vacation – I was checking for a regular Hilton, I appreciate the information. I have shared your information with management at the hotel and asked that someone make contact with you as soon as possible.

Alice Maxwell- Guest Assistance Senior Specialist/Corporate Escalation"

Seem to be making headway or getting the run around... Its kind of a pain in the ass having to do this all by email and not being able to talk but I have 3 months to burn so what evs.

Good to see "Corporate Escalation" involved. Email is actually better, no he-said-she-said BS that way. It's all documented. I'd give them three business days to respond. If nothing after 3 days follow up with Alice and nicely ask for the contact information of the person she forwarded your complaint to.

[Lord Chezz]

They should have charged you extra for the coke on the walls.

[jayredm]

So Elara was once the PH Westgate Towers and is now the Elara?

[darksideofjae]

So Elara was once the PH Westgate Towers and is now the Elara?

Yep, Hilton bought them in November I believe

[It was all a dream]

They should have charged you extra for the coke on the walls.

Sadly it was the kind that comes in a red can, not the fun kind. Shit would have been like licking the snozzberries had it been the other way around.

[Lord Chezz]

They should have charged you extra for the coke on the walls.

Sadly it was the kind that comes in a red can, not the fun kind. Shit would have been like licking the snozzberries had it been the other way around.

Ahhh that makes sense now. I was like Wtf is he moaning about.

Yeah thats nasty

[Chuck]

What's the good word?

Any progress?

[BSM]

I'd recommend contacting Paris Hilton - - she'd be able to help sort things out and I bet she's looking for that coke she left behind in your room.

[It was all a dream]

Nothing yet, im emailing her back right now asking for the POC for who ever she referred my case to.

[Chuck]

I'm assuming from your previous posts you're serving in Afganistan...if they had any class at all they'd just offer you a free suite for life and thank you for your service. Show no mercy!

[It was all a dream]

Yeah im in the ole afghanistan. I would be happy with, "We are sorry your room was nasty we will look in to it so this doesnt happen again" I would be ecstatic if they offered me free anything. Hell id be happy if they just gave me my points or even if they just emailed me my damn receipt like they said they would. Im starting to get a little pissed because none of this has happened yet.

[laidback]

sounds like Elara blows


My experience with Hilton's Hhonrs has been very good though, so hopefully you'll get some resolution soon.

[It was all a dream]

Reply from Alice:

"The Hiltion Grand Vactions rep forwarded your information to the resort manager. I will resend your information to them."

Im pretty sure they are getting the idea that this isnt going away.

[It was all a dream]

I guess we can put this baby to rest. Not quite a lifetime supply of awesome hotel suite but I got an apology which I am happy with.

"Dear Mr. Roberts,



I wanted to take a moment to reach out to you regarding a letter you wrote regarding your recent stay at Elara. While I dislike receiving negative feedback it is also valuable so we can concentrate on coaching and training to ensure these issues are rare. I truly wish that your issues would have been brought to our attention during your stay so we would have had the opportunity to rectify them. I could have had come from housekeeping in the room immediately to address the walls that were not cleaned, and the clothes that were left behind. As far as the speakers someone from facilities would have gladly made the repairs so you could fully enjoy the projector. I also see from your reservation that you did not receive a copy of your room charges. I again apologize and I have forwarded it to you on separate email.



I am very pleased to hear that ***** did give you exceptional service. He has a great way of assisting the guests. When you booked your reservation the property was operated by Caesars Entertainment however we had no affiliation with the Total Rewards program. Even if during your stay you would have presented your card to us you would not have received credit for your stay because we were a nongaming property. I will however ensure that we credit you Hilton honors account 5,000 points for your inconveniences during your stay.



Mr. Roberts thank you for your feedback and I can assure you if you ever return to our property you will not be met with the same experience. I hope that your travels are safe while in Afghanistan.





Kindest regards,



Dana George

Assistant General Manager

Customer Service"