Just wanted to let anyone know who was considering MOON- how awesome it is! Its not a Mega Club like Marquee or something- but if you want a cool/sexy scene, AMAZING SERVICE, decent prices and a break from the Shoulder to Shoulder crowd- go here!! The contacts on JC were legit and professional, we got in smooth and were treated like celebrities all night! MOON, its scene and its Staff- KICK ASS 100%!?!?
Below is a copy of the letter I sent Jamall Rouzaan- Director of Operations for Group9- enough said!
We will go again. PM me if you need any contact #'s or have questions......
.................................................. ..
Jamaal-
I would like to take a moment to send you this letter of appreciation concerning our visit to MOON and the Palms on 6/11/2011. From our first contact with you, to dinner at Nouveau', all the way to being escorted to a Limo after close- our experience with you and your group was exemplary! We came in with high expectations..and they were surpassed! We found you on JackColton.com and are glad we took the time to do the research ourselves and skip the expensive third party VIP host. You all truly took care of us the way we, as Hospitality professionals ourselves, would expect. The best part was- even though we weren't mega spending, high profile VIP's or Celebs- we were treated that way. The way each and every customer should be treated. And that's a dying skill set in this industry and your team was spot-on! You really impressed us, made us feel good, showed us so much fun. Our experience was truly one of a lifetime! Thank you.
I would like to point out some very specific points as they pertain to individual Hosts/Employee's and request that you make sure they are properly recognized as individuals per Group9's protocol. They all went above and beyond.......
Yourself- A very quick & professional response from square one, with great follow through.
Shannon- Excellent communication, attentive to budget & needs, and unsurpassed follow through- a Blackberry Guru.
Greg- Amazing as a host from when he first approached our group till the end. Consistent checking of our party and again, follow through
Jennifer(Our server)- very attentive, friendly, str8 forward and kept us informed. We really liked her. ***There was a small communication discrepancy between her, Shannon & I- about the B2G1, was that the G1 HAD to be Kettle One. I wasnt aware, but Jen handled it well and everything worked out. Better communication??***
John(Jen's Runner)- AN ALL STAR!! This guy killed it! Met every request, kept drinks filled, friendly, informative & helpful! He was awesome- he really busted his ass- huge props! Promote this guy!
Preston, Mark, Junior(Bouncers)- These guys were awesome! So professional, so friendly, and protective. My GF was quite an attractant to many guys, yet these guys kept sweaty hands and unneeded approaches off her. Mark helped on the Dance floor, escorting Nina and helping when getting on stage. Preston kept an eye on our party and was very cool in keeping the fun flowing and party coming. Junior helped at close being very friendly and assisting Mark, Preston & staff move our party to a different table. And they escorted us to out Limo after close. Truly unbelievable and unheard of customer service- especially for Vegas!
Your team made a difference Jamaal, and it was impressive. We are fans of MOON/Palms for life. In fact, I have already sent two parties from JC.com your way and I will continue to refer you as the best out there. Thanks again for the awesome Vegas clubbing experience- we are so glad we chose MOON over MARQUEE. We will be back! Please send our thanks and gratitude to them all.
Respectfully,
Shane Neal & Nina Rico
p.s. I will be posting this on JC.com under a post called MOON Kicks Ass!
p.s.s.- I included some pics from our night @ MOON- many taken by your fine employee's
Below is a copy of the letter I sent Jamall Rouzaan- Director of Operations for Group9- enough said!
We will go again. PM me if you need any contact #'s or have questions......
.................................................. ..
Jamaal-
I would like to take a moment to send you this letter of appreciation concerning our visit to MOON and the Palms on 6/11/2011. From our first contact with you, to dinner at Nouveau', all the way to being escorted to a Limo after close- our experience with you and your group was exemplary! We came in with high expectations..and they were surpassed! We found you on JackColton.com and are glad we took the time to do the research ourselves and skip the expensive third party VIP host. You all truly took care of us the way we, as Hospitality professionals ourselves, would expect. The best part was- even though we weren't mega spending, high profile VIP's or Celebs- we were treated that way. The way each and every customer should be treated. And that's a dying skill set in this industry and your team was spot-on! You really impressed us, made us feel good, showed us so much fun. Our experience was truly one of a lifetime! Thank you.
I would like to point out some very specific points as they pertain to individual Hosts/Employee's and request that you make sure they are properly recognized as individuals per Group9's protocol. They all went above and beyond.......
Yourself- A very quick & professional response from square one, with great follow through.
Shannon- Excellent communication, attentive to budget & needs, and unsurpassed follow through- a Blackberry Guru.
Greg- Amazing as a host from when he first approached our group till the end. Consistent checking of our party and again, follow through
Jennifer(Our server)- very attentive, friendly, str8 forward and kept us informed. We really liked her. ***There was a small communication discrepancy between her, Shannon & I- about the B2G1, was that the G1 HAD to be Kettle One. I wasnt aware, but Jen handled it well and everything worked out. Better communication??***
John(Jen's Runner)- AN ALL STAR!! This guy killed it! Met every request, kept drinks filled, friendly, informative & helpful! He was awesome- he really busted his ass- huge props! Promote this guy!
Preston, Mark, Junior(Bouncers)- These guys were awesome! So professional, so friendly, and protective. My GF was quite an attractant to many guys, yet these guys kept sweaty hands and unneeded approaches off her. Mark helped on the Dance floor, escorting Nina and helping when getting on stage. Preston kept an eye on our party and was very cool in keeping the fun flowing and party coming. Junior helped at close being very friendly and assisting Mark, Preston & staff move our party to a different table. And they escorted us to out Limo after close. Truly unbelievable and unheard of customer service- especially for Vegas!
Your team made a difference Jamaal, and it was impressive. We are fans of MOON/Palms for life. In fact, I have already sent two parties from JC.com your way and I will continue to refer you as the best out there. Thanks again for the awesome Vegas clubbing experience- we are so glad we chose MOON over MARQUEE. We will be back! Please send our thanks and gratitude to them all.
Respectfully,
Shane Neal & Nina Rico
p.s. I will be posting this on JC.com under a post called MOON Kicks Ass!
p.s.s.- I included some pics from our night @ MOON- many taken by your fine employee's
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